Ever since it was founded in 2000, Namecheap has continued to develop their system of services. Because of their dedication, they became an ICANN-accredited domain registrar (figuring with around 10 million domains that have been made ever since they started operating on the market). It is considered a top company due to the provided services, great support and security assurance.
Namecheap knows what is popular among customers and therefore, it offers highly-required services: shared web hosting full packages, SSL certificates, WhoisGuard privacy protection and they come with plan options for WordPress hosting, VPS hosting, Dedicated Servers, Shared hosting, Reseller hosting, private email hosting, Website Builder, or Domain Name Registration. Namecheap also provides customers with apps like Ecommerce marketplace or subscriptions which are useful tools in the management of your business. Their operating systems are protected through the latest firewalls.
Their hosting plans come with a massive number of managing tools that can help the customers get the right hosting experience. The prices they provide are highly competitive. Let’s take, for instance, their shared web hosting services. These come with three available plans (Stellar, Stellar Plus, Stellar Business). The plans come highly equipped with various features and tools to help you manage your business and such a list of facilities always increases the number of customers. A few of the available features are the following: backups (twice a week); unmetered bandwidth; unlimited parked domains; Webmail; SPF; SMTP, POP3, IMAP; PHPMyAdmin; Virus Scanner; Google Apps; Resource Usage; Google Analytics Compatible; Softaculous Script Installer, and so on. The prices for these shared hosting options start from $2.88/month. This is slightly higher than the prices offered by HostGator or GoDaddy, but are lower than the ones offered by BlueHost or GreenGeeks.
The Reseller hosting plans are available through three packages. Compared to HostGator or GreenGeeks, Namecheap comes with a cheaper offer. As mentioned before, their prices are very competitive on the market and affordable for customers. Features available through this service are: unmetered bandwidth, 14-day money-back guarantee, unlimited subdomains.
The Dedicated Servers own a motherboard that varies from Dell PowerEdge R230 with Intel C236 Chipset to Supermicro X11SSD-F. These servers can only be refunded within 7 days from the purchase of the plan.
There are also several disadvantages to this company. For instance, even if they offer one free SSL certificate, this only lasts for one year. After that, the customer has to pay. There are several complaints regarding their slow load page. This could decrease the number of potential customers to choose their options.
Prices & Fees
Money-back guarantee after 30 days from the purchase of a product! However, one inconvenience at Namecheap could be related to their refund policy, as they do not give your money for purchases like add-ons (server management or dedicated IPs). Then, the number of days in which you can get a refund is generally 30. Nevertheless, this varies in the case of several products. If you choose a plan from the Reseller solutions, you can get a refund within 14 days from the purchase. If you choose from their list of Dedicated Servers, you only have 7 days to decide whether you like the product or not. This could end up confusing customers and taking into consideration other companies that do not have a similar policy, Namecheap could lose some of its customers.
VPS hosting options come with RAID 10 protection and a 14-day money-back guarantee. Their servers are equipped with solid state drives storage which is usually sought by customers.
Namecheap guarantees 99.9% uptime with full redundancy.
The datacenters used are located in the USA and the United Kingdom (based in the Timico’s datacenter close to Nottingham, in the Midlands).
VPS and Dedicated servers are located in the PhoenixNAP datacenter (Phoenix, Arizona, USA).
Namecheap has great customer support services and good knowledgebase. They offer support through email, tickets or live chat. A slight inconvenience here would be the fact that they do not offer help through phone.
cPanel Control Panel is used by Namecheap which provides the customers with a user-friendly control board.
Namecheap is an internationally well-known company that offers good pricing and great advantages with their hosting solutions. However, the way customers get a refund might be confusing, as it could vary from one product to another. Their support system is good, except the fact that they do not offer support by phone. Problems with the load speed have been registered, and such complaints from customers always discourage customers considering Namecheap as a solution to their needs.
Nevertheless, Namecheap is a great company overall. It has a very compact set of features that can attract customers and, what is more, they put a lot of effort into maintaining performance, support and great services.